Do you offer any additional graphic or web design services?
When can I expect my order to be delivered?
What files will I recieve?
If I'm unsatisified with my custom design what do I do?
If you're a graphic designer why does your ecrater look like everyone elses?


Do you offer any additional graphic or web design services?
Yes, visit HymesDesign.com to see our full list of services.

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When can I expect my order to be delivered?
Typically, the process for logo design takes about three weeks. If I am accepting clients on a "waiting list only" status, I will email you and let you know when your design will begin. A questionnaire will be emailed to you to fill out and return to me which will help me identify your needs. The three week timeframe will be extended if it is difficult to contact you, and will be based upon receipt of your completed questionnaire. This turn around time can be reduced for additional fees.

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What files will I recieve?
All logos will be emailed to you as vector (Adobe Illustrator .eps) file. All other designs will be emailed a print-ready .pdf file. If you require additional formats, please let me know and I will accomodate you as best I can. If files are too large to be sent via email a CD, will be mailed to you.

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If I'm unsatisified with my custom design what do I do?
As satisfaction is not guaranteed a refund may be requested within 48 hrs of receipt of High Res files. A refund is not for the full amount of the project, but for the 50% that is refundable of the payment, this is due to the fact that design time has been spent on the project time which could have been spent on another project. You wouldn't work for free either, would you?

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If you're a graphic designer why does your ecrater look like everyone elses?
Due to the fact that ecrater.com is a free tool, they limit my ability to make changes in my store front, there is no where to edit code etc., they place the same limit on everyone elses store fronts of course. This is one of the reasons I have a separate website at hymesdesign.com to showcase my skills. I also offer services there that ecrater has no category for.

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